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Remote Help Desk

Remote Help Desk Img

Our Help Desk services are targeted towards companies with more than 400 employees whose IT departments need to measure service levels and wish to apply best-practices for their support teams. We do this in a controlled environment making it possible to manage at affordable costs to our customers. Among our services:

  • Ad-hoc IT specialized call center located in Queretaro Mexico
  • Bilingual staff
  • 24 x 7 service
  • Periodic key performance indicators
  • Enterprise level Help Desk Software used
  • Pool of talented IT Help Desk agents with on-going training
  • Flexibility to customize service
  • Support for multiple languages